I often find myself disappointed at the service I get, whether it be at a retail store or when I go out to eat. The place I am receiving the service is irrelevant, it’s the lack of service that is extremely disappointing sometimes.
My husband say’s I set myself up for disappointment because I expect the same quality of service I give my clients. Not to toot my own horn but I do believe and have been told I set the bar high. It is almost to a fault sometimes but in the end the feeling that I get when I know people are beyond happy with what I have done for them, it makes it all worth the hard work and dedication to doing my job to the best of my ability and then some.
I can make a lot of money doing what I do and I never let that go to my head. I’ve cleaned homes, painted walls, decorated, sat at city hall to get RPR’s signed, driven across town to pick up an RPR, taken calls at 11pm, held babies while parents look around a house, create rental ads and showed the property to renters even after I sold the house and on and on. Some might say oh I’m way too busy to do any of those things and that’s not my job. I say as a Realtor our job is to help you SELL your home or help you BUY your home and if it takes doing any of the above…I don’t mind one bit!!!!!
Is it ok to give minimal service because you don’t make a lot of money? I don’t think so, I believe that whatever line of work you are working in whether it be slinging burgers at Wendy’s which I did by the way when I was 16 or making 200 000 a year as a lawyer. Your work ethic should always be to do a great job. Laziness should not be an option and if you think you are giving bad service because you hate your job then GET OUT and get a new one.
If I am running a business that success is built on Customer Service then I better give the best service in the industry and hire the people who are dedicated to doing the same. Think about getting a pedicure, you had one where the massage was a mere 5 seconds and you’ve had one where the massage lasted 7 minutes, even though 5 minutes is the standard massage time the person giving you your pedicure massages for an extra 2 minutes because they don’t work for their hourly wage but for the tip you are going to give them because they did an amazing job and went the extra mile. Who are you going back to the next time you book a pedicure? And who will you tip a little bit more because of the great customer service?
It might be easy for me to provide such great service to my clients because I love what I do. I give people the same service I expect. I won’t be able to make everyone happy but I can certainly strive to try. My reward isn’t a tip, it’s that my customers will think of me and remember the great service they got and they won’t hesitate to refer me to their family, friends and coworkers and that is the best reward I can ask for : )
Reagan Yablonski is a licensed Realtor® with RE/MAX First in Calgary, Alberta. You can get more information about the services she offers by visitingwww.reaganyablonski.com, or visit her Facebook page at www.facebook.com/reaganyablonskirealty